Support replies grounded in your product docs
A small team ingests product manuals, FAQs, and a sample of resolved tickets into an AnythingLLM workspace running on a local model. When a new question comes in, support pastes it and gets a draft reply grounded in the actual docs, with citations to check before sending — customer data and internal docs stay on the machine.
First-draft support answers in seconds that are anchored to real documentation, with no per-token cost and no customer data sent to a cloud API.
In AnythingLLM, create a "Support" workspace on a local model, upload your manuals + FAQ + a few resolved tickets, then ask: "Draft a reply to this customer question using only our docs, and cite the source: <paste question>."